This searchable database contains technical and program-related materials, including U.S. Government forms, to support organizational development and institutional strengthening.
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Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.
Document describes direct observation techniques, their advantages and disadvantages and when to use them.
Document describes rapid appraisal methods, their strengths and limitations and when to use them.