Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.

Tips paper describes participatory evaluation, why it is important, and how to conduct one.

Notebook provides an overview of CBO management, including comprehensive definitions of what CBOs are and key areas of CBOs that need to be effectively managed, such as tasks, time, meetings, human resources, employee performance, etc.

Template for creating a Deliverables Schedule.

Template for Consultant Contract

Document describes gaps in current M&E methodology and the new system CARE is using in the SWARMU region.

Esboço da Estrutura de Desenvolvimento Institucional - PORTUGUESE.

NPI Close Out Meeting Session Three Handout on End of Funding Coverage

NPI Close Out Meeting Session Three Handout on Employment Termination Checklist for Organizations

NPI Close Out Meeting Session Three Handout on Employment Exit Checklist for Outgoing Employees