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Tips paper explains what key informant interviews are, when it is appropriate to use them and the steps in conducting the interviews.

Tips paper describes what focus group interviews are, when they are useful and how to conduct one.

Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.

Tips paper describes participatory evaluation, why it is important, and how to conduct one.

Notebook provides an overview of CBO management, including comprehensive definitions of what CBOs are and key areas of CBOs that need to be effectively managed, such as tasks, time, meetings, human resources, employee performance, etc.

Study by McKinsey & Company on Capacity-Building, including case studies, lessons learned, and an assessment tool.; McKinsey & Company; 2001; Study and Assessment Tool

Paper looks at how to create a framework to evaluate Public-Sector Networks through three levels of analysis.