Document assists frontline health workers in using the data collected at health facilities to solve common problems in service delivery and improve their response to community needs.

Document contains a literature review of experiences in participatory monitoring and evaluation (PM&E) from around the world, used in different contexts and involving all stakeholders.

Describes policies that provide overall guidance and direction to staff and volunteers in regards to management and volunteer work. The policies are intended for internal management guidance only and are not a binding contractual or personnel agreement.

Manual offers guidelines for effectively recruiting, training and managing volunteers.