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Toolkit aimed at strengthening writing within an organization; Tips, tools and examples for strengthening writing within your organization. Sections include:Notice Boards; Memos; Letters, Faxes, and Emails; Minutes and Reports

Tips paper explains what key informant interviews are, when it is appropriate to use them and the steps in conducting the interviews.

Tips paper describes what focus group interviews are, when they are useful and how to conduct one.

Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.

Review of role of NGOs in education in Africa.; Yolande Miller-Grandvaux, Michel Welmond, and Joy Wolf; 2002

Analytical framework for CBO-local government partnerships.; The International Bank for Reconstruction and Development - World Bank; 2005

Civicus toolkit on handling media; Karen Hurt; Toolkit