USAID document offers an overview of ways to assess institutional capacity, including tools to measure the capacity of a whole organization as well as tools to measure individual parts or functions of an organization.

Sourcebook outlines some of the key tools used by those involved in institutional development.

USAID document that defines performance indicators and offers advice for selecting appropriate and useful ones.

UNDP issued paper that explains the importance and use of indicators in reviewing and managing a program.

Presentation on improving the quality of programs and outcomes. Describes why quality improvement (QI) is important; three fundamentals of quality improvement and assurance, andthe relationship between planning, monitoring and evaluation, and QI.

The Most Significant Change (MSC) technique is a participatory M&E approach that allows communities to share their learning in a way that is comfortable to them and allows project participants and implementers to learn together through project implementation.

Nonprofit organizations are now continuously being challenged to be more strategic in their communications efforts. Communications activities must add up to more than a series of isolated events such as the dissemination of an occasional publication or press release. Being strategic requires that nonprofits be more deliberate, innovative, savvy, and less reactive in their communications practice. Nonprofits are encouraged to regard communications as essential to their overall success and integrate it throughout their organizations.Nonprofits need ways to better understand their current strategic communications performance and capacity, and to gain a realistic sense of what is possible in terms of developing their communications functions. Strategic communications audits are one tool that can help to meet this need.

Document assists frontline health workers in using the data collected at health facilities to solve common problems in service delivery and improve their response to community needs.

Paper presents a conceptual framework for a participatory approach to evaluate the effectiveness of international networks; Nuñez, Martha; Wilson-Grau, Ricardo; 2003

A resource for giving staff and partners of PVO/NGO programs the knowledge, skills and attitudes necessary for carrying out qualitative research for program management purposes.