This searchable database contains technical and program-related materials, including U.S. Government forms, to support organizational development and institutional strengthening.
Tips paper describes what focus group interviews are, when they are useful and how to conduct one.
Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.
Handbook describes how to analyze focus group findings in developing countries to gather practical information for planning and/or improving programs. It is divided into two sections; the first covers the analysis process; the second features a case study from an AED project in Zambia and a series of hands-on exercises.
USAID document describes direct observation techniques, their advantages and disadvantages and when to use them.
USAID document describes what key informant interviews are and when and how to conduct them.
USAID document provides guidance for evaluators on the structure, content and style of evaluation reports; offers USAID officials, who commission evaluations, ideas on how to define the main deliverable; and provides USAID officials with guidance on reviewing and approving evaluation reports.
Civicus toolkit on how organizations can produce their own media; Karen Hurt; Toolkit
Nonprofit organizations are now continuously being challenged to be more strategic in their communications efforts. Communications activities must add up to more than a series of isolated events such as the dissemination of an occasional publication or press release. Being strategic requires that nonprofits be more deliberate, innovative, savvy, and less reactive in their communications practice. Nonprofits are encouraged to regard communications as essential to their overall success and integrate it throughout their organizations.Nonprofits need ways to better understand their current strategic communications performance and capacity, and to gain a realistic sense of what is possible in terms of developing their communications functions. Strategic communications audits are one tool that can help to meet this need.