USAID document offers an overview of ways to assess institutional capacity, including tools to measure the capacity of a whole organization as well as tools to measure individual parts or functions of an organization.

Sourcebook outlines some of the key tools used by those involved in institutional development.

Sample Employee Agreement covering salary and human resource issues (such as annual/sick leave, allowances, etc.).

AED's Employee Appraisal Report, which establishes an employee's job responsibilities, clarifies employer's expectations, opens a dialogue between employee and employer, and sets certain specific actions to appraise an employee's performance.

Policy Manual outlining financial issues, such as how to control costs, regulate fundraising, set up accounting procedures, conduct audits, etc.

USAID document that defines performance indicators and offers advice for selecting appropriate and useful ones.

UNDP issued paper that explains the importance and use of indicators in reviewing and managing a program.

Sample Timesheet outlining hours worked, leave taken and projects charged.

Presentation on improving the quality of programs and outcomes. Describes why quality improvement (QI) is important; three fundamentals of quality improvement and assurance, andthe relationship between planning, monitoring and evaluation, and QI.

The Most Significant Change (MSC) technique is a participatory M&E approach that allows communities to share their learning in a way that is comfortable to them and allows project participants and implementers to learn together through project implementation.