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Toolkit includes 24 separate tools to be used by chapter chairpersons, board members, chapter managers or any paid/volunteer staff designated to assist with chapter board development.

Toolkit contains self-assessment for chapter boards.

Document contains separate tools to be used by chapter chairpersons, board members, chapter managers, or any paid or volunteer staff designated to assist with chapter board development. The materials are designed for use by all Red Cross chapters.

Paper offers a conceptual framework and methodology for planning, monitoring and evaluating social development networks and partnerships by Darcy Ashman.

Tips paper explains what key informant interviews are, when it is appropriate to use them and the steps in conducting the interviews.

Tips paper describes what focus group interviews are, when they are useful and how to conduct one.

Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.

Tips paper describes participatory evaluation, why it is important, and how to conduct one.