Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.
Notebook provides an overview of CBO management, including comprehensive definitions of what CBOs are and key areas of CBOs that need to be effectively managed, such as tasks, time, meetings, human resources, employee performance, etc.
Template for creating a Deliverables Schedule.
NPI Close Out Meeting Session Three Handout on End of Funding Coverage
NPI Close Out Meeting Session Three Handout on Employment Termination Checklist for Organizations
NPI Close Out Meeting Session Three Handout on Employment Exit Checklist for Outgoing Employees
Study by McKinsey & Company on Capacity-Building, including case studies, lessons learned, and an assessment tool.; McKinsey & Company; 2001; Study and Assessment Tool
Example Code of Ethics for Organizations (Based on AED's Code of Ethics).