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Presentation on improving the quality of programs and outcomes. Describes why quality improvement (QI) is important; three fundamentals of quality improvement and assurance, andthe relationship between planning, monitoring and evaluation, and QI.

The Most Significant Change (MSC) technique is a participatory M&E approach that allows communities to share their learning in a way that is comfortable to them and allows project participants and implementers to learn together through project implementation.

Document assists frontline health workers in using the data collected at health facilities to solve common problems in service delivery and improve their response to community needs.

Paper presents a conceptual framework for a participatory approach to evaluate the effectiveness of international networks; Nuñez, Martha; Wilson-Grau, Ricardo; 2003

A resource for giving staff and partners of PVO/NGO programs the knowledge, skills and attitudes necessary for carrying out qualitative research for program management purposes.

Document contains a literature review of experiences in participatory monitoring and evaluation (PM&E) from around the world, used in different contexts and involving all stakeholders.

USAID TIPS paper describes rapid appraisal methods, their strengths and limitations and when to use them.

USAID TIPS paper describes direct observation techniques, their advantages and disadvantages and when to use them.

This chapter, details tasks and regulations involved in administrative management (disbursing USG funds, complying with procurement and developing a travel policy) and technical program management (monitoring and evaluation and knowledge management).