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Guide describes how evaluations should be used to test the theories and assumptions on which capacity-development programs are based, to document their results and to draw lessons for improving future programs.

Paper offers a conceptual framework and methodology for planning, monitoring and evaluating social development networks and partnerships by Darcy Ashman.

Tips paper explains what key informant interviews are, when it is appropriate to use them and the steps in conducting the interviews.

Tips paper describes what focus group interviews are, when they are useful and how to conduct one.

Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.

Tips paper describes participatory evaluation, why it is important, and how to conduct one.