Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.

Paper looks at how to create a framework to evaluate Public-Sector Networks through three levels of analysis.

Report describes the concepts and methods used to evaluate a regional capacity-development project in Latin America.

General overview of monitoring and evaluating capacity development; Douglas Horton, Anastasia Alexaki, Samual Bennett-Lartey, Kim Noele Brice, Dindo Campilan, Fred Carden, Jose de Souza Silva, Le Thanh Duong, Ibrahim Khadar, Albina Maestrey Boza, Imrul Kayes Muniruzzaman, Jocelyn Perez, Matilde Somarriba Chang, Ronnie Vern

Document aims to help Save the Children program staff to understand the main concepts behind M&E and how thesecan be applied to HIV/AIDS-related projects.

Handbook describes how to analyze focus group findings in developing countries to gather practical information for planning and/or improving programs. It is divided into two sections; the first covers the analysis process; the second features a case study from an AED project in Zambia and a series of hands-on exercises.

Document reviews current debates and trends and identifies the different approaches that may be deployed to address prevailing shortcomings in M&E of humanitarian assistance.

Guide summarizes the best practices in the field of monitoring and evaluation of national HIV and AIDS programs at the end of the 1990s.

Manual is a practical toolkit and road map for practitioners to use in designing and implementing program M&E.

USAID document describes direct observation techniques, their advantages and disadvantages and when to use them.