Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.

Guide provides information on developing a national or sectoral evaluation system (aka Evaluation Capacity Development) to assist governments and development agencies.

Handbook describes how to analyze focus group findings in developing countries to gather practical information for planning and/or improving programs. It is divided into two sections; the first covers the analysis process; the second features a case study from an AED project in Zambia and a series of hands-on exercises.

Toolkit addresses the basics of setting up and using a monitoring and evaluation system for a project. It clarifies what monitoring and evaluation are, how to design a monitoring system and an evaluation process, and how to successfully carry out these activities.

USAID document describes direct observation techniques, their advantages and disadvantages and when to use them.

USAID document describes what key informant interviews are and when and how to conduct them.

USAID document provides tips on establishing quality baselines and setting targets to successful manage foreign assistance programs.

Document assists frontline health workers in using the data collected at health facilities to solve common problems in service delivery and improve their response to community needs.

Paper presents a conceptual framework for a participatory approach to evaluate the effectiveness of international networks; Nuñez, Martha; Wilson-Grau, Ricardo; 2003