Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.

Handbook describes how to analyze focus group findings in developing countries to gather practical information for planning and/or improving programs. It is divided into two sections; the first covers the analysis process; the second features a case study from an AED project in Zambia and a series of hands-on exercises.

USAID document describes direct observation techniques, their advantages and disadvantages and when to use them.

USAID document describes what key informant interviews are and when and how to conduct them.

USAID document provides guidance for evaluators on the structure, content and style of evaluation reports; offers USAID officials, who commission evaluations, ideas on how to define the main deliverable; and provides USAID officials with guidance on reviewing and approving evaluation reports.

Document assists frontline health workers in using the data collected at health facilities to solve common problems in service delivery and improve their response to community needs.