Tips paper explains what key informant interviews are, when it is appropriate to use them and the steps in conducting the interviews.

Tips paper describes what focus group interviews are, when they are useful and how to conduct one.

Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.

Document describes gaps in current M&E methodology and the new system CARE is using in the SWARMU region.

Offers NGO managers and organizers with a comprehensive and practical understanding of monitoring and evaluation. Although applicable to policies and programs as well, the approach is focused on projects. Monitoring and evaluation are connected to the broader topic of project management and to the more specific topic of project proposal writing.

Guide provides a framework for assessing the quality-strengths and weaknesses-of M&E training, which should be useful to governments, their donor partners and training organizations.

Handbook describes how to analyze focus group findings in developing countries to gather practical information for planning and/or improving programs. It is divided into two sections; the first covers the analysis process; the second features a case study from an AED project in Zambia and a series of hands-on exercises.

USAID document describes direct observation techniques, their advantages and disadvantages and when to use them.

USAID document describes what key informant interviews are and when and how to conduct them.

Document assists frontline health workers in using the data collected at health facilities to solve common problems in service delivery and improve their response to community needs.