Tips paper describes what focus group interviews are, when they are useful and how to conduct one.

Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.

Tips paper defines performance targets, explains their importance and provides approcahes to setting them.

Document provides information to policy makers, managers, and their working groups on how to conduct an “objective” and systematic process for collecting and analyzing data about key health reform stakeholders.

Handbook describes how to analyze focus group findings in developing countries to gather practical information for planning and/or improving programs. It is divided into two sections; the first covers the analysis process; the second features a case study from an AED project in Zambia and a series of hands-on exercises.

Tips paper provides advice on preparing a Performance Monitoring Plan for the systematic and timely collection of performance data.

USAID document describes direct observation techniques, their advantages and disadvantages and when to use them.

USAID document describes what key informant interviews are and when and how to conduct them.