Tips paper provides practical advice about customer service assessments—when they should be conducted, what methods may be used and what information can be usefully included.

Document describes the key functions that international social change networks perform as well as the challenges in assessing the abilities of a network.

This report presents an analytical framework to analyze institutional options for partnering community based organizations (CBOs) with local governments (LGs) in community driven development (CDD).

Document provides a comparative look at women’s political participation in specifiic countries as well as at the obstacles women confront in politics, and outlines 95 best practices to promote gender equality in party politics.

Guide sets standards for laws permitting, protecting and regulating civic organizations that choose to obtain legal personality and enables concerned individuals to evaluate an existing law governing civic organizations or to draft a better one.

Handbook describes how to analyze focus group findings in developing countries to gather practical information for planning and/or improving programs. It is divided into two sections; the first covers the analysis process; the second features a case study from an AED project in Zambia and a series of hands-on exercises.

USAID document describes direct observation techniques, their advantages and disadvantages and when to use them.

USAID document describes what key informant interviews are and when and how to conduct them.

Document is a practical guide to assist staff and program partners in civil society and donor communities to collaborate with civil society networks more effectively.

Toolkit addresses the questions of how researchers and CSOs can best communicate evidence in order to inform or influence policy, achieve their development objectives or to make their knowledge accessible and understandable to a wider audience.